Privacy Policy

Effective date: September 1st 2023

Mouvement Physio values your privacy. The primary purpose of this privacy policy ("Policy") is to describe our use, collection and disclosure of information that we collect about users of our website, (our "Website"). Our Website is operated by Mouvement Physio Laval Inc. and Mouvement Physio Polyclinique St-Jérôme Inc. which include subsidiaries of Mouvement Physio Laval Inc. and Mouvement Physio Polyclinique St-Jérôme Inc. ("we", "us" or "our"). In addition, we concisely describe our practices with respect to our offline information collection. By visiting or using the website, you consent to the processing of your personal information as described in this policy. Your use of our website and any dispute over privacy is subject to this policy and our terms and conditions, including its applicable limitations on damages and dispute resolution. The Terms and Conditions are incorporated by reference into this Policy.

Children's Privacy Note: We will not collect personal data from users under the age of 13 that we know of, as our services are not intended for children, unless we first obtain verifiable parental consent. If you believe that we have collected Personal Information from a child under the age of thirteen without parental consent, you may report this to François Grégoire, CEO at

a. Data We Collect from Third Parties

To make a request for service, we require contact information for each customer. When a client requests an appointment online with us, we obtain the phone number, name, email address and reason for consultation.

b. Information you provide directly to us

We collect information from you when you make an inquiry on our website, contact us or otherwise interact with our website. The type of information we collect differs depending on your interaction with us and may involve: your name, phone number, email address and reason for visiting.

c. the information we collect about you

We collect your personal data from you (in clinic and online) and from third parties, as well as automatically through your use of our website or services.

d. Data We Collect Automatically

We automatically collect data about your use of our website through cookies, web beacons and other technologies. We combine this information with other information we collect about you. We use this information to identify you on your multiple devices. Please see the "Cookies and Other Tracking Mechanisms" section below for more information.


Your browser type and operating system.
The referring URL or web page that brought you to our site.
The web pages you visit; the links you click; your IP address.
The length of your visit to our Site and/or use of our Services.
Domain name.

e. How we use your personal data

We use your information (including your personal data) for the following purposes and in accordance with the law

To administer questionnaires as well as surveys.
To communicate with you about your use of our services, for other customer service purposes, to provide our services to you, to respond to your inquiries and to fulfill your orders.
To better understand how users access and use our website, both on an aggregate and individual basis.
To provide you with information, if you request it, regarding your physiotherapy diagnosis or other relevant information as indicated by our health care professionals.
To protect ourselves and others.
To provide site personalization, to customize the content and information we may send or display to you, and personalized help and instructions, and to otherwise customize your experiences while using the Website.
To evaluate, improve or modify our website and services, including our studio services.
For research and analysis purposes.
To administer our customer loyalty programs.
To comply with applicable legal obligations.
For other business purposes, including, for example, in the context of a merger, acquisition, sale/purchase of assets or bankruptcy.
For marketing and promotional purposes. For example, as permitted by applicable law, we may use your information, such as your email address, to send you news and newsletters, promotions and special offers or to otherwise contact you about products or information that may be of interest to you, including information about third party products and services. We may also use the information we learn about you to help us advertise our services on third party websites and social networks.

f. How We Share Your Information

Information related to your health is never shared. We may share your information, including your personal information, as follows:


We may disclose information we collect from our subsidiaries or affiliates, including for their own direct marketing purposes.

Service Providers.

We may disclose the information we collect from you to service providers, third party vendors, contractors or agents who perform tasks on our behalf. For example, we share your information, on an aggregate or individual basis, with third parties to help us advertise our products and services and to help us determine relevant advertising. These third parties may include entities that help us and other companies communicate with you and provide you with advertisements, including advertisements on social media platforms, third-party websites, and through push notifications and emails.

We may also share information in the following circumstances:


We may disclose information we collect from our partners, including for their own direct marketing purposes. For example, we disclose information to our partners in connection with the provision of our co-branded services, the sale or distribution of products or services, or the implementation of joint marketing activities or promotions.

Business Transfers.

We may transfer the information we have collected from you to another company if we are acquired by or merged with another company, if some or all of our assets are transferred to another company, or as part of a bankruptcy proceeding.

In response to legal process.

We may also disclose information we collect from you to comply with the law, legal process, court order or other legal process, such as in response to a court order or subpoena.

To protect ourselves and others.

We may also disclose the information we collect from you when we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions or this Policy, or as evidence in litigation in which Physio Movement is involved.

At your request or with your consent.

We may disclose the information we collect from you with your consent or to facilitate your requests.

Anonymized and Aggregated Information.

We may share aggregated or anonymized user information with third parties for advertising, marketing, research or similar purposes.

Our Use of Cookies and Other Tracking Mechanisms

We and our third party service providers use cookies and other tracking mechanisms to track information about your use of our website. We may combine this information with other personal information we collect from you (and our third party service providers may do so on our behalf).

g. Cookies

Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser for record-keeping purposes. Some cookies allow us to make it easier for you to navigate our website, while others are used to enable a faster login process or to allow us to track your activities on our website.

h. Disable cookies.

Most web browsers automatically accept cookies. However, if you prefer, you can change your browser options to block them in the future. Visitors to our website who disable cookies will be able to browse certain areas of the website, but some features may not work. The Help section of the toolbar on most browsers will tell you how to prevent your computer from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

i. Clear GIFs, Web Beacons and Other Technologies.

Clear GIFs are tiny graphics with a unique identifier, similar in function to cookies. Unlike cookies, which are stored on your computer's hard drive, clear GIFs are embedded invisibly on web pages. We may use clear GIFs (web bugs, web beacons, or pixel tags) in connection with our Web site to, among other things, track the activities of visitors and users of our Web site, help us manage content, and collect statistics about Web site usage. We and our third party service providers also use clear GIFs in HTML emails to our customers to help us track email response rates, identify when our emails are being viewed and track whether our emails are being forwarded. We also use third-party SDKs to, among other things, track our conversions, associate how you use our website with your account and when you are not logged into the account, and provide you with advertising on and off our website.

j. Multi-Device Use.

We may use the information we collect about you (whether directly from you on our site, or from in-store shopping activities, via your device(s), or from a third party) to help us and our third party service providers identify other devices you use. For example, a tablet, cell phone, other computer, etc. We, and our third party service providers, may also use cross-device tracking and other information we learn about you to serve targeted ads to your devices, to send you push notifications, and to send you emails. To opt out of cross-device advertising, you can follow the instructions in the Third Party Ad Network section below. If you use multiple devices or browsers, your opt-out will be specific to the web browser or mobile device from which you accessed the opt-out.

k. Third Party Analytics.

We use Google Analytics to evaluate the use of our site and, to the extent permitted. We may also use other analytics such as apps and programs to evaluate our services. We use these tools to help us improve our performance, services and user experiences. These objects may use cookies and other tracking technologies to provide their services.

l. Do Not Track.

Mouvement Physio has processes in place to recognize "do not track" signals from the web browser. To learn how to use your web browser's do not track feature, use the help portion of the toolbar. Note that we do not guarantee that our processes will catch all do-not-track signals. You can disable some tracking, as described in this section. For example, by turning off cookies. You can also disable targeted advertising.

m. Advertising networks / social networks

We use third parties such as Instagram, Facebook, networks, other media advertisers and social media to create ads on third-party websites such as social networking platforms. We do this in order to better target our ads. In order to provide you with personalized content, we may use cookies, JavaScript, web beacons, clear GIFs, Flash LSOs and other tracking technologies to track the effectiveness of our ads and to personalize ad content for you. You can opt out of ad networks if you wish.

n. Customer Matching

We use third parties to operate targeted advertisements to reach people who have visited our Services or who are recognized in one or more of our databases ("Matching Ads"). This is done by uploading a customer list to the third party. For example, via Google Customer Match, Facebook Custom Audiences, embedding a third party pixel in our Services and the third party matching common factors between our data and their data. We may also work with partners to serve matching ads based on data about you and others in those partners' own databases or match the partner's data with our own consumer lists. If you wish to opt out of using your data for matching ads, contact us and indicate that you wish to opt out of matching ads, you may do so by sending us an email at We will ask the relevant third party not to target the relevant advertisements to you with our information about you. You may also contact the appropriate third party to opt out. We are not responsible for any third party's failure to comply with our or your unsubscribe instructions.

o. Third Party Links

You may find links to third-party websites on our website. Use of and access to linked websites is not governed by this Policy, but rather by the privacy policies of those third-party websites. We are not responsible for the information practices of these third party websites.

p. Access to My Personal Information

You can edit the personal information you have submitted by logging into your account and updating your profile information. Please note that duplicate information that you have changed, updated or deleted may remain available in the cached and archived pages of the Site for some time.

q. Promotional Emails

We may send you promotional emails to your personal email address. You may unsubscribe from our promotional emails by following the unsubscribe instructions in the email. Note that it may take up to 12 business days to process opt-out requests. If you opt out of receiving promotional emails, we may still send you emails regarding services you have requested or received from us, referrals, or other information that may be of interest to you.

r. Texts and Calls

Please see our terms and conditions for more information about texting and calling.

s. Contacting Us

If you have any concerns, complaints, requests or questions about our privacy policy, please email François Grégoire, CEO at

t. Changes to this Policy

We may change this policy from time to time; we recommend that you read it sporadically to stay informed. If we make changes to this policy that significantly affect our practices regarding personal information we have previously collected from you, we will be sure to provide you with advance notice of such change by highlighting the changes on our website. This policy is effective as of the effective date set forth in this document.